Terms and Conditions of Sale


1.1. The sale of products with the “Zafferano Matteo Bertoli” trademark concluded at a distance through this site (hereinafter referred to as the “Website”) is governed by the following Terms and Conditions of Sale.

The products offered on the Site are sold directly by Axigen Srl (hereinafter referred to as “AXIAGEN”). AXIAGEN is a company incorporated under Italian law, with registered office at Via Roma, 33 – 25039 Travagliato (BS) – Italy, VAT number, tax identification number and registration number in the Brescia Business Register 03896100983, REA n. BS-572 049.

1.2. The use of the distance selling service governed by these Terms and Conditions of Sale is reserved exclusively for consumers (hereinafter referred to as “Customer” or, in the plural, “Customers”) intended as natural persons acting for non-related purposes to his own commercial, entrepreneurial, artisan or professional activity carried out, over 18 years (or, if minors, authorized by their legal representative).

The resale or transfer for any commercial or professional purpose of the products purchased on the Website is expressly prohibited.

1.3. The products offered for sale on the Website may only be delivered in Italy.

1.4. The languages ​​used to conclude the sales contract through this website are: Italian and English.

1.5. These Terms and Conditions of Sale are published on the Website in order to enable them to be known and stored and reproduced by the Customer pursuant to current legislation.

1.6. The purchase of the products is governed exclusively by the Terms and Conditions of Sale published on the Website and in force at the time of purchase. 

AXIAGEN reserves the right to make changes and / or additions to these Terms and Conditions of Sale at any time.

Any changes and / or additions will be effective only in relation to purchases made after the date of publication of the new version of the Terms and Conditions of Sale.

The replacement of these Terms and Conditions of Sale with a new version implies the automatic inapplicability, ineffectiveness and unenforceability against AXIAGEN of the same in relation to purchases made after their elimination from the Website and this also in the case in which these Terms and Conditions of Sale are in any case accessible and / or accessible to the public through other websites, other than the one indicated above. 


The products in the selection are all available, unless otherwise indicated.

If a product is out of stock due to the coincidence of multiple orders, you will be contacted promptly by us and can decide whether to wait, replace it with another or if payment has already been made.


Purchases are possible with the main credit cards, as our store provides secure purchases protected by PayPal.


All purchased products have the right to reconsider as provided for by Legislative Decree 22 May 1999, n. 185.

We assure every customer of this site, the right of withdrawal within 10 days from the date of delivery, or the possibility of returning what was purchased. The purchased products can be returned, provided they are in perfect condition. We will take care of refunding the entire amount of the order, excluding shipping costs, as required by Italian law. Legislative Decree 22 May 1999, n. 185.


Sales / deliveries are made outside national borders. 


From the moment we receive the order we reserve 5 working days to process the order. The dispatch of the order will be communicated with an email. During Christmas and Easter, processing times may be delayed.


All our parcels are sent using express couriers, deliveries are usually made within 1/2 working days following the day of shipment on the whole national territory (from Monday to Friday). We cannot be held responsible for possible delays due to the courier mentioned above, or caused by certain periods of the year of greater congestion of shipments.


The maximum cost is € 8.00 which decreases depending on the quantities and types of products ordered. The total shipping costs are calculated and reported automatically before placing the order.


All prices are inclusive of VAT.


Each order is accompanied by an accompanying note and payment receipt with the order detail, if you also wish to receive the invoice for purchased products you must send a request to info@axiagen.com specifying the order number and the personal data for billing. The minimum order amount required for the invoice is 100 euros.